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Introduction

PART A. MARKETING ATTITUDE

Chapter 1 - Your Attitude Is Everything
How Can I Change My Attitude Toward Marketing?

Chapter 2 - Listening Wholeheartedly
How Can I Understand Client Needs?

Chapter 3 - Make Marketing Fun
Can Marketing Really Be Any Fun?

Chapter 4 - Learning from Rejection
How Can I Avoid Rejections? (Hint: You Can't)

Chapter 5 - Excuses for Failing to Market
What Are the Most Common Excuses for Not Marketing?

Chapter 6 - Integrating Marketing into Your Daily Practice
How Do I Integrate Marketing into My Daily Practice?

Chapter 7 - Living Your Priorities
How Do I Make Marketing a Priority?

PART B. SATISFYING YOUR CLIENTS

Chapter 8 - Keeping Clients Satisfied
How Do I Keep Clients Coming Back for More?

Chapter 9 - Twenty Ideas for Increasing Client Satisfaction
What Concrete Ideas Do You Have for Increasing Client
Satisfaction?

Chapter 10 - The Case for Gathering Client Feedback
Why Bother to Get Client Feedback?

Chapter 11 - Follow Up on Your Professional Advice
How Can I Demonstrate to My Clients That I
Genuinely Care?

Chapter 12 - Generating Endless Referrals
How Do I Generate More Referrals?

Chapter 13 - Using Bills As Marketing Tools
How Do I Get Marketing Mileage from My Bills?

Chapter 14 - Collecting Your Fees at Year End
How Do I Avoid Year-End Collection Problems?

Chapter 15 - Raising Your Fees
How Do I Raise My Fees without Losing the Client?

PART C. SELLING SKILLS

Chapter16 - Ten Fatal Selling Errors Professionals Make
What Are the Most Common Mistakes Made?

Chapter 17 - Avoid Random Acts of Lunch (or How to Make Your Business Development Pay Off)
How Can I Avoid Wasting My Marketing Effort in
Random, Unplanned Actions?

Chapter 18 - The Myth of Asking for the Business
Do I Have to Ask for the Business Right Away?

Chapter 19 - Dealing with Objections
How Do I Handle a Client's Objections?

Chapter 20 - Why Clients Hire You
What Are the Deciding Factors That Cause Clients to
Hire Me?

Chapter 21 - Making Cross-Selling Work in Your Firm
How Do I Approach My Partner About a Cross-Selling
Opportunity?

Chapter 22 - Measuring Return on Investment in Marketing Training
How Do I Measure My Return on Investment?

Chapter 23 - Marketing in Slow Times
What Do I Do When Things Slow Down?

PART D. NETWORKING SKILLS

Chapter 24 - The Ten Most Common Networking Mistakes
Where Do Most People Go Wrong with Networking?

Chapter 25 - Networking Isn't Selling
How Is Networking Different from Selling?

Chapter 26 - Working for the Room: Networking During Social Events
How Can I Work the Room in a Way That Leaves Me
Feeling Comfortable?

Chapter 27 - Networking One-on-One
How Do I Conduct Effective Networking Meetings?

Chapter 28 -Your Elevator Speech
How Do I Respond When Asked "What Do You Do"?

Chapter 29 - Developing Your Network
How Do I Develop My Network?

Chapter 30 - Staying in Touch With Friends and Clients
How Do I Get Back in Touch with Someone I Haven't
Spoken to in a Long Time?

Chapter 31 - Building Relationships with Board Members
How Do I Develop Business Relationships with
Board Members?

Chapter 32 - Conferencing with a Purpose
How Do I Get the Most Marketing Mileage
out of Conferences?

PART E. PUBLIC SPEAKING, PRESENTATIONS, AND PUBLICATIONS

Chapter 33 - Getting in Front of the Right Audience
How Do I Find Choice Speaking Engagements?

Chapter 34 - Using Speaking to Win New Clients
How Do I Get Clients from My Public Speaking?

Chapter 35 - The Secrets of a Winning Presentation
How Do I Win More Beauty Contests?

Chapter 36 - Making Publications Pay Off
How Do I Make Publications Pay Off?

PART F. OTHER RAINMAKING SKILLS

Chapter 37 - Turning Professionals into Entrepreneurs
How Do I Get Professionals to Think Like an Entrepreneurs?

Chapter 38 - Differentiating Yourself
How Do I Differentiate Myself from My Competitors?

Chapter 39 - Random Acts of Golf and Other Recreational Activities
Is Golf or Another Recreational Activity a Poor Use of
My Scarce Marketing Time?

Chapter 40 - Marketing by Project-Based Professionals
Can Project-Based Professionals Really Market?

PART G. LEVERAGING YOURSELF: WORKING WITH AND THROUGH OTHERS

Chapter 41 - Finding and Keeping Great Associates
How Do I Keep Great Associates?

Chapter 42 - Developing Associates
How Do I Develop Associates' Marketing Skills?

Chapter 43 - Jump Starting Others' Marketing Efforts
How Do I Motivate Others to Market?

Chapter 44 - How Coaching Can Contribute to Your Success
How Is Coaching Different from Training?

Chapter 45 - Giving Effective Feedback
How Do I Give Others in My Firm Feedback?

Chapter 46 - Increase Your Credibility Through Coaching
How Will Coaching Increase My Credibility?

PART H. PUTTING THIS BOOK TO WORK

Chapter 47 - Annual Planning Guide for Professionals
What Are the Elements of a Personal Marketing Plan?

Chapter 48 - The Maraia Marketing Challenge

Afterword

Appendices to Chapter 17

End Notes

Recommended Readings and Resources

Index

 

Mark M. Maraia Associates * Phone 303-791-1042
* E-mail
markmaraia@earthlink.net

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