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Introduction
PART
A. MARKETING ATTITUDE
Chapter
1 - Your Attitude Is Everything
How
Can I Change My Attitude Toward Marketing?
Chapter
2 - Listening Wholeheartedly
How
Can I Understand Client Needs?
Chapter
3 - Make Marketing Fun
Can
Marketing Really Be Any Fun?
Chapter
4 - Learning from Rejection
How
Can I Avoid Rejections? (Hint: You Can't)
Chapter
5 - Excuses for Failing to
Market
What
Are the Most Common Excuses for Not Marketing?
Chapter
6 - Integrating Marketing into Your Daily
Practice
How
Do I Integrate Marketing into My Daily
Practice?
Chapter
7 - Living Your Priorities
How
Do I Make Marketing a Priority?
PART
B. SATISFYING YOUR CLIENTS
Chapter
8 - Keeping Clients
Satisfied
How
Do I Keep Clients Coming Back for More?
Chapter
9 - Twenty Ideas for Increasing Client
Satisfaction
What
Concrete Ideas Do You Have for Increasing Client
Satisfaction?
Chapter
10 - The Case for Gathering Client
Feedback
Why
Bother to Get Client Feedback?
Chapter
11 - Follow Up on Your Professional
Advice
How
Can I Demonstrate to My Clients That I
Genuinely
Care?
Chapter
12 - Generating Endless
Referrals
How
Do I Generate More Referrals?
Chapter
13 - Using Bills As Marketing
Tools
How
Do I Get Marketing Mileage from My Bills?
Chapter
14 - Collecting Your Fees at Year
End
How
Do I Avoid Year-End Collection Problems?
Chapter
15 - Raising Your Fees
How
Do I Raise My Fees without Losing the Client?
PART
C. SELLING SKILLS
Chapter16
- Ten Fatal Selling Errors Professionals
Make
What
Are the Most Common Mistakes Made?
Chapter
17 - Avoid Random Acts of Lunch (or How to Make Your
Business Development Pay
Off)
How
Can I Avoid Wasting My Marketing Effort in
Random,
Unplanned Actions?
Chapter
18 - The Myth of Asking for the
Business
Do
I Have to Ask for the Business Right Away?
Chapter
19 - Dealing with Objections
How
Do I Handle a Client's Objections?
Chapter
20 - Why Clients Hire You
What
Are the Deciding Factors That Cause Clients to
Hire
Me?
Chapter
21 - Making Cross-Selling Work in Your
Firm
How
Do I Approach My Partner About a Cross-Selling
Opportunity?
Chapter
22 - Measuring Return on Investment in Marketing
Training
How
Do I Measure My Return on Investment?
Chapter
23 - Marketing in Slow Times
What
Do I Do When Things Slow Down?
PART
D. NETWORKING SKILLS
Chapter
24 - The Ten Most Common Networking
Mistakes
Where
Do Most People Go Wrong with Networking?
Chapter
25 - Networking Isn't
Selling
How
Is Networking Different from Selling?
Chapter
26 - Working for the Room: Networking During Social
Events
How
Can I Work the Room in a Way That Leaves Me
Feeling
Comfortable?
Chapter
27 - Networking One-on-One
How
Do I Conduct Effective Networking Meetings?
Chapter
28 -Your Elevator Speech
How
Do I Respond When Asked "What Do You Do"?
Chapter
29 - Developing Your Network
How
Do I Develop My Network?
Chapter
30 - Staying in Touch With Friends and
Clients
How
Do I Get Back in Touch with Someone I Haven't
Spoken
to in a Long Time?
Chapter
31 - Building Relationships with Board
Members
How
Do I Develop Business Relationships with
Board
Members?
Chapter
32 - Conferencing with a
Purpose
How
Do I Get the Most Marketing Mileage
out
of Conferences?
PART
E. PUBLIC SPEAKING, PRESENTATIONS, AND
PUBLICATIONS
Chapter
33 - Getting in Front of the Right
Audience
How
Do I Find Choice Speaking Engagements?
Chapter
34 - Using Speaking to Win New
Clients
How
Do I Get Clients from My Public Speaking?
Chapter
35 - The Secrets of a Winning
Presentation
How
Do I Win More Beauty Contests?
Chapter
36 - Making Publications Pay
Off
How
Do I Make Publications Pay Off?
PART
F. OTHER RAINMAKING SKILLS
Chapter
37 - Turning Professionals into
Entrepreneurs
How
Do I Get Professionals to Think Like an
Entrepreneurs?
Chapter
38 - Differentiating
Yourself
How
Do I Differentiate Myself from My Competitors?
Chapter
39 - Random Acts of Golf and Other Recreational
Activities
Is
Golf or Another Recreational Activity a Poor Use of
My
Scarce Marketing Time?
Chapter
40 - Marketing by Project-Based
Professionals
Can
Project-Based Professionals Really Market?
PART
G. LEVERAGING YOURSELF: WORKING WITH AND THROUGH
OTHERS
Chapter
41 - Finding and Keeping Great
Associates
How
Do I Keep Great Associates?
Chapter
42 - Developing Associates
How
Do I Develop Associates' Marketing Skills?
Chapter
43 - Jump Starting Others' Marketing
Efforts
How
Do I Motivate Others to Market?
Chapter
44 - How Coaching Can Contribute to Your
Success
How
Is Coaching Different from Training?
Chapter
45 - Giving Effective
Feedback
How
Do I Give Others in My Firm Feedback?
Chapter
46 - Increase Your Credibility Through
Coaching
How
Will Coaching Increase My Credibility?
PART
H. PUTTING THIS BOOK TO WORK
Chapter
47 - Annual Planning Guide for
Professionals
What
Are the Elements of a Personal Marketing Plan?
Chapter
48 - The Maraia Marketing Challenge
Afterword
Appendices
to Chapter 17
End
Notes
Recommended
Readings and Resources
Index
Mark
M. Maraia Associates * Phone 303-791-1042
*
E-mail markmaraia@earthlink.net
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